Currently involved in a first-in-the-nation digitization initiative for a state client, focused on developing mobile wallet-based solutions. Manages IT infrastructure and software development projects while leading a team of over 10 developers, testers, engineers, and support associates to deliver critical outcomes. Acts as a Scrum Master, guiding agile teams through high-priority deliveries, and provides analytical support across the conceptualization, development, and implementation of enterprise systems, networks, and applications. Offers technical consultation on complex issues and escalations, defines specifications for advanced software solutions, and contributes to developing new applications as well as enhancing and maintaining existing systems.

Planned and managed enterprise IT infrastructure and business solution projects for emerging technologies and engineering teams, while serving as part of the senior management group and reporting directly to the CTO. Led cross-functional teams and state agencies through the full project lifecycle—from POC and requirements gathering to delivery, testing, and support—while aligning project goals with business and engineering roadmaps. Oversaw ITSM documentation, resource planning, vendor collaboration, and risk mitigation, ensuring projects stayed on schedule, within scope, and met quality standards. Successfully delivered 15+ major initiatives, including Excelsior Pass, Motorvoter, CaaS, and large-scale security and infrastructure upgrades, consistently driving timely execution and measurable business impact.

Led critical IT programs and projects supporting multiple client units and business functions, driving global delivery and implementation across regions including Asia, Europe, the U.S., and Latin America. Defined project requirements, strategies, schedules, and governance frameworks in alignment with organizational standards, while preparing comprehensive project documentation and delivery plans. Collaborated closely with stakeholders through regular meetings and workshops to manage scope, secure approvals, and align future roadmaps. Proactively mitigated risks, resolved complex issues, optimized processes to reduce operational costs, and partnered with vendors to ensure seamless execution. Consistently monitored progress and reported to senior leadership, achieving successful delivery within scope, budget, and timelines with an 85% completion rate.

Managed and delivered a key component of a large-scale initiative aimed at reducing real estate costs by optimizing space utilization across 200+ global sites. Collaborated with CRE, network, and data security teams to define project plans, governance, and implementation strategies, while leading regular stakeholder meetings to track progress. Oversaw network layouts and IP mapping, validated data, mitigated risks, and ensured smooth execution through consistent reporting—successfully achieving 100% completion across all sites, including an additional 54 locations.